Last updated September 22, 2024
Thank you for shopping at PhantomKeys! We aim to provide you with a seamless and secure shopping experience. If you encounter any issues with the digital game codes or prepaid cards you purchased, please review our return policy below.
1. Eligibility for Returns
You are eligible for a return if the digital game code or prepaid card you purchased is invalid or does not work.
Returns must be initiated within 7 days of the purchase date.
2. Initiate a Return
To start the return process, please send an email to return@phantomkeys.com within the specified return period.
In your email, include your order number, the product you wish to return, and the reason for the return request.
3. Return Conditions
- Digital products (such as activation codes and prepaid cards) must not have been redeemed or used.
- Any tampering, damage, or alteration to the product will void return eligibility.
4. Refund Process
Once your return request is reviewed and approved, a refund will be issued to the original payment method used for the purchase.
Refunds are typically processed within 5-7 business days after the return is approved.
5. Non-Refundable Products
Some products may not be eligible for returns once redeemed. This includes products clearly marked as non-refundable at the time of purchase.
6. Contact Information
For any questions or assistance with the return process, please contact our customer support team at support@phantomkeys.com.
7. Additional Information
PhantomKeys reserves the right to reject any return request that does not meet the criteria outlined in this policy.
Return shipping costs, if applicable, are the responsibility of the customer unless otherwise stated.
8. Changes to the Return Policy
PhantomKeys reserves the right to modify this return policy at any time without prior notice. Any changes will be reflected on this page.
Thank you for choosing PhantomKeys. We are committed to providing you with the best gaming experience possible. If you have any questions or concerns, feel free to contact us.