Gaming FAQ
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Reporting a Faulty Key
If you’re having trouble with a purchased item or key activation, report the issue via the Resolution Center here: https://phantomkeys.com/request/
After selecting the key to report, you’ll be asked to upload screenshots to support your claim. Once submitted, the report will go directly to the merchant who provided the key.
If necessary, you can escalate the case to our Customer Support team for further assistance.
For questions not related to a specific product, you can open a new ticket here: https://phantomkeys.com/request/
Our Customer Support team will review your request and respond as soon as possible.
Contacting a Seller
If you're facing an issue with a purchased item or key activation, you can report it through the Resolution Center here: https://phantomkeys.com/request/.
For questions about a product you’re interested in purchasing or any other inquiries, please reach out to us via our ticketing system by creating a request here: https://phantomkeys.com/request/.
Will the game work on my computer?
If you're unsure whether the product will run on your device, please refer to the "System Requirements" tab for detailed information.
Why Did I Receive a Link Instead of a Key?
Some products are delivered in different formats, such as Altergifts.
Please check the "Key Activation Details" tab on the product page for the activation guide and follow the instructions provided there.
If you're still having trouble activating the product, please contact us through the Resolution Center using this link: https://phantomkeys.com/request/. Both the merchant and our customer service team will assist you in resolving the issue as soon as possible.
Revoke
The code has been withdrawn from the library.
To help us link this issue to the key you purchased, please contact the platform's support team and confirm whether the key was revoked. Make sure to provide full, unedited screenshots of the conversation, clearly showing both the key and the support's response.
If you're facing an issue with a purchased item or key activation, you can report it through the Resolution Center here: https://phantomkeys.com/request/.
Duplicate
The code has already been used.
If you're experiencing an issue with a purchased item or key activation, you can report it via the Resolution Center here: https://phantomkeys.com/request/.
Invalid
The code is not recognized as valid by the platform's system.
Please ensure you are activating the key on the correct platform. If you're manually entering the code, double-check for typos such as O/0 or similar characters.
If you're still facing an issue with the purchased item or key activation, report it through the Resolution Center here: https://phantomkeys.com/request/.
How can I find my order?
You can check your order history using this link: https://phantomkeys.com/my-account/orders/
Can I get a refund if I no longer want the game?
PhantomKeys reserves the right not to accept refunds for delivered items or game keys.
What if I've already redeemed the code?
Unfortunately, once a code has been redeemed, we cannot offer a refund.
Completed – The key has been delivered to your inventory.
Processing – If "processing" lasts for an extended period, it may mean the product is out of stock.
Pending Payment – We're waiting to receive payment from the provider.
On Hold/Closed – The item is held for verification purposes.
Cancelled – We did not receive payment. If you were charged, please contact us.
What does my order status mean?
We sell game licenses only and are not responsible for the game's technical performance.
Why is my order still processing?
If your order is processing for more than 15 minutes, the product might be out of stock. Contact our support team for assistance.
How do I cancel an order?
If you haven’t been charged, the order will cancel automatically. If the order is completed and you no longer want the product, don’t claim the key and contact support.
What if I placed an order by mistake?
If you made a purchase by mistake, don’t claim the key and contact our support team immediately.
Why is my order on hold?
For security reasons, some orders may be held for verification. Our Verification Team will contact you via ticket shortly if this happens.
What payment methods are available?
We currently accept payments via Visa and Mastercard credit cards.
When will I receive my refund?
Refunds to the original payment method can take up to 5 business days to process.
What should I do if my payment fails?
Payment failures can happen due to the payment gateway timing out, your bank canceling the transaction, or accidentally canceling it on your side. There may also be technical issues with the payment gateway.
If this problem persists over multiple orders, we recommend contacting your bank or payment provider. For credit card payments, ensure 3D verification is enabled, as it may be required to process the payment.
If the payment was debited, the provider should refund you soon. Contact your payment provider for further assistance with the transaction.
I was charged, but my order was canceled.
If you were charged but the order was immediately canceled, it means the funds are frozen by the payment provider and should return to your account shortly.
If the refund takes too long, contact our support team with details about the transaction and your order number.
If the issue occurs with several orders, try clearing your cache and cookies, switching browsers, or using a different payment method. As a last resort, contact your payment provider to resolve the issue.
I want to close/delete my account
If you are sure you want to close your account, please send an email to privacy@phantomkeys.com. Be sure to send it from the email address associated with the PhantomKeys account you wish to close.
Do I need an account to make a purchase?
Yes, having a registered account is required to make purchases on PhantomKeys. Once you're logged in, you can select any product and proceed through the checkout. If you don't have an account yet, you can easily create one here: https://phantomkeys.com/my-account/?action=register by entering your email address and setting up a password.
How can I change my email?
To change the email address associated with your PhantomKeys account, simply follow this link: https://phantomkeys.com/my-account/edit-account/
I forgot my password
If you've forgotten your PhantomKeys account password, you can reset it here: https://phantomkeys.com/my-account/lost-password/
How can I contact you?
If you have any questions, feel free to reach out via our ticketing system at: https://phantomkeys.com/request/ or by email at: support@phantomkeys.com.
Our Support team is available 24/7 to ensure the best customer experience.
How do I activate the product?
All activation details can be found on the product page under the "Key Activation Details" tab.
How do I take a screenshot?
To take a screenshot, follow these steps:
Press "Print Screen" or "PrtScn" on your keyboard.
Open an editing program like "Paint" or "Adobe Photoshop."
Press "Ctrl" + "V" to paste the screenshot.
Save the file in .jpg or .png format.
Alternatively, if you're using Windows 8, 8.1, or 10:
Press "Windows Key" + "Print Screen" or "PrtScn."
The screenshot will be saved automatically in the "Screenshots" folder (C:\Users[user]\Pictures\Screenshots).
You can also use online tools like gyazo.com to take and share screenshots.
Please remember, screenshots must be full and unedited, showing the taskbar with time and date.
What do the region tags EU, US, CA, EMEA, LATAM, etc. mean?
These tags indicate the regions where the game can be activated. Here are the most common region codes:
EU – For European countries.
NA – For North America, including Canada.
US – For the United States only.
LATAM – For the Latin America region.
ASIA – For the Asia region.
EMEA – For Europe, the Middle East, and Africa.
ROW (Rest of the World) – Usually available for most countries, but with some exceptions. Always check the product’s region restrictions for more details.
